FAQ

Payment

We accept the following payment methods: Visa, MasterCard, Carte Bleue, iDeal, Bancontact, Multibanco, Blik, EPS, American Express, as well as Apple Pay and Google Pay.

Yes, your financial security is our priority and payment is guaranteed 100% secure. Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at the moment.

No, registration is not mandatory. However, we recommend registering to facilitate your future purchases and keep you informed of our latest news.

Order

Processing your order takes about 24 hours, then product manufacturing and delivery (free*) require a variable time from our team.

Our estimated delivery times are as follows:

Germany: 6 to 10 business days
Australia: 8 to 14 business days
Belgium: 8 to 14 business days
Canada: 6 to 10 business days
Denmark: 8 to 14 business days
Spain: 6 to 10 business days
United States: 6 to 10 business days
Finland: 8 to 14 business days
France: 6 to 10 business days
Hungary: 8 to 14 business days
Ireland: 6 to 10 business days
Italy: 6 to 10 business days
Norway: 8 to 14 business days
New Zealand: 8 to 14 business days
Netherlands: 8 to 14 business days
Poland: 8 to 14 business days
Czech Republic: 8 to 14 business days
United Kingdom: 6 to 10 business days
Sweden: 8 to 14 business days

We ship our products all over Europe and beyond! Obviously, it may take longer than to France.

A confirmation message will be sent to the email address you provided to us.

We only accept one unique discount code per order.

Yes, as long as your order is not "in processing".

Any order can be canceled within 12 hours following the time of the customer's order. After this period, your order will be in processing and can no longer be canceled. Contact us to cancel if you are still within the timeframe.

Cancellation fees of 3% of the total amount (including shipping) apply to cover our transaction fees. A minimum of €2 will be charged.

Attention: if our team had to intervene on your order due to, for example, an error in the address or the buyer's name, the order is manually entered into the database and can no longer be canceled without fees.

Delivery times considered "too long" do not make your order eligible for cancellation or refund if they do not exceed 30 days from the order date, this being the strict application of current European laws.

Feel free to contact us by clicking here: our team will do their best to meet your needs.

After-sales service, returns and refunds

A problem with the Post Office? Lost or destroyed package?

With secure delivery, Artistika® handles disputes on your behalf. Your satisfaction is our priority. We do not shift the blame to the carrier, leaving you to "fend for yourself." We take full responsibility by immediately sending you a new package at our expense.
Feel free to contact us via the contact form: our team will do their utmost to meet your needs.

If despite our vigilance you have received a damaged or non-compliant item, please accept our apologies.
We are committed to ensuring the return/exchange of the product as quickly as possible. For this, we invite you to contact us.

Our items undergo very strict quality checks before each shipment. However, if your products have any manufacturing defects, send us a photo of the product in question as well as a photo of the shipping label on the delivery package. To be eligible for a return, your item must be unused and in the same condition as you received it.

Several types of goods cannot be returned:

- Gift cards

- Intimate or hygienic goods, such as underwear, as well as earrings and other piercings to comply with the sanitary standards set by the European Union.

Artistika® ships its products worldwide legally. However, the buyer is responsible for import taxes in their country, and we disclaim any responsibility in case of national taxes.