FAQ

Payment

We accept the following payment methods: Visa, MasterCard, Carte Bleue, iDeal, Bancontact, Multibanco, Blik, EPS, American Express as well as Apple Pay and Google Pay.

Yes, your financial security is our priority and payment is guaranteed 100% secure. Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our payment processor with 128-bit SSL encryption. We do not accept checks at this time.

No, registration is not mandatory. However, we advise you to register to facilitate your future purchases and keep you informed of our latest news.

Order

Processing your order takes about 24 hours, then the manufacturing of the products and the delivery (free*) require a variable amount of time from our team.

Our estimated delivery times are as follows:

Germany: 6 to 10 business days
Australia: 8 to 14 business days
Belgium: 8 to 14 business days
Canada: 6 to 10 business days
Denmark: 8 to 14 business days
Spain: 6 to 10 business days
United States: 6 to 10 business days
Finland: 8 to 14 business days
France: 6 to 10 business days
Hungary: 8 to 14 business days
Ireland: 6 to 10 business days
Italy: 6 to 10 business days
Norway: 8 to 14 business days
New Zealand: 8 to 14 business days
Netherlands: 8 to 14 business days
Poland: 8 to 14 business days
Czech Republic: 8 to 14 business days
United Kingdom: 6 to 10 business days
Sweden: 8 to 14 business days

We ship our products throughout Europe and beyond! Obviously, this may take a bit longer than shipping to France.

A confirmation email will be sent to the email address you provided us earlier.

We only accept one single discount code per order.

Yes, as long as your order is not "being processed".

Any order can be canceled within 12 hours following the customer's order time. After this period, your order will be processed and can no longer be canceled. Contact us to cancel if you are still within the timeframe.

A fee of about 3% of the total amount (including shipping) applies to cancellations, covering our transaction costs. A minimum of €2 will be charged.

Warning: if our team had to intervene on your order, for example due to an error in the address or buyer's name, the order is manually entered into the database and is no longer cancelable without fees.

Delivery times deemed "too long" do not make your order eligible for cancellation or refund if they do not exceed 30 days from the order date, which is the strict application of current European laws.

Do not hesitate to contact us by clicking here: our team will do their best to meet your needs.

After-sales service, returns and refunds

A problem with the Post Office? Lost or destroyed package?

With secured delivery, Artistika® handles disputes on your behalf. Your satisfaction is our priority. We do not shift the blame to the carrier by leaving you to "deal with it". We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us via the contact form : our team will do their best to meet your needs.

If despite our vigilance you have received a damaged or non-compliant item, please accept our apologies.
We are of course committed to ensuring the return/exchange of the product as quickly as possible. To do so, we invite you to contact us.

Our items undergo very strict quality controls before each shipment. However, if your products show any manufacturing defect, send us a photo of the product in question as well as a photo of the shipping label on the delivery package. To benefit from a return, your item must be unused and in the same condition as when you received it.

Several types of goods cannot be returned:

- Gift cards

- Intimate or hygienic goods, such as underwear, as well as earrings and other piercings to comply with the health standards set by the European Union.

Artistika® ships its products worldwide legally. However, the buyer is responsible for the import taxes of their country; we disclaim all responsibility in case of national taxes.